Version 050a07ec - previous version (v1)

Terms of Service

These terms govern your use of the platform. They are a draft prepared by the build and are subject

to review and acceptance by the owner and their counsel before they bind anyone; the version hash

shown on the page identifies exactly which text you are reading.

1. The agreement

By creating an account, or by using the platform on behalf of an organisation, you agree to these

terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to do

so, and "you" in this document means that organisation.

We may update these terms. When we do, the previous text stays available at its own address and the

version hash on the page changes, so that a change to the document is visible rather than silent. We

will give notice of a material change before it takes effect for an existing account.

2. What the platform is, and what it is not

The platform provides customer-relationship tooling: contact records, pipelines, a shared inbox,

scheduling, campaign sending, workflow automation, and reporting across them. It provides controls

intended to help you meet the obligations that apply to your own messaging: consent capture and

tracking, an outbound gate that refuses to send when the conditions it checks are not met, delivery

receipt reconciliation, and support for registering your traffic with carriers.

**These controls are tooling. They are not legal advice, a certification, or a warranty that your

use of the platform meets any legal or regulatory requirement.** Whether a particular message may

lawfully be sent to a particular person depends on facts we do not hold: what you told that person,

when, in what jurisdiction, and what they replied. We make no representation about regulatory

outcomes, and nothing on our marketing pages is intended to say otherwise. Where marketing copy and

this document appear to disagree, this document governs.

3. Your account and your users

You are responsible for the accounts you create, the people you invite, and what they do with the

platform. Keep credentials confidential and tell us promptly if you believe an account has been

compromised. We may suspend an account that we reasonably believe is being used to cause harm, and

we will tell you why when we do.

4. Your data

You keep ownership of the data you put into the platform. We process it to provide the service, and

under the terms of the Data Processing Agreement where that agreement applies to you. We do not sell

it. We do not use the contents of your customer records to train models for other customers.

You may export your data while your account is active. On termination, we retain it for a limited

wind-down window so that an accidental cancellation is recoverable, and then delete it.

5. Fees, usage and the balance

Subscription fees are billed in advance for the period you select. Usage that we pay a third party

for - messages sent, calls placed, numbers rented - is drawn from a balance you top up in advance.

When the balance runs out, usage-billed sending stops rather than accruing a debt you did not agree

to. Email is not stopped by a balance of zero, because losing it entirely over a billing lapse is a

disproportionate outcome.

Prices, and the plan a benefit is available on, are stated on the pricing page and nowhere else.

6. Cancellation

You may cancel at any time from Settings, under Billing. The exact steps are shown there. Access

continues to the end of the period you have already paid for. We do not refund a partial period

unless the law where you are requires it or we have said otherwise in writing.

7. Availability

We aim for continuous availability and publish incidents on our status page. We do not promise

uninterrupted service, and we may take the platform down for maintenance with as much notice as the

circumstances allow.

8. Liability

To the extent the law allows, our aggregate liability under these terms is limited to the fees you

paid us in the twelve months before the event giving rise to the claim. Neither party is liable for

indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded.

9. Governing law

The governing law and forum are stated in the order form or, absent one, are those of the owner's

principal place of business. Nothing in this section deprives a consumer of a protection they have

under the law of their own country.

10. Contact

Questions about these terms go through the contact page. A notice under this agreement is effective

when it reaches the address the parties have given each other in writing.